Dear D—— at Dunkin Donuts

I know commenting on your friends timeline at 6:03am this morning was important but being polite and appropriate in customer service is a job requirement. Notice I didn’t say you should be warm and friendly; simply polite and appropriate. This means that when you are standing behind a counter serving customers and I am the only customer standing in front of you AND I speak to you, you are required to respond – not stare at your iPhone waiting to see how many people “like” your witty comment on her page!

Consider and Apply!

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2 Comments Add yours

  1. Yup, that happens way too much. Interesting how so many miss the actual world around them. Can I add you to my new blog roll?

    Like

  2. “customer service” no longer exists. anywhere.

    PS – LOVE the new banner pix!

    Like

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